"I sent my dog ​​to the pet hospital for teeth cleaning, but I didn't expect that 17 teeth were pulled out, and each tooth was charged 450 yuan!" On August 25, Ms. Xie came here with her 10-year-old poodle "Coffee" She was doing a routine dental cleaning at the Lidu Branch of Chengdu Ruipeng Pet Hospital. What surprised her was that after her dog’s teeth were cleaned, the doctor brought out a plate of bloody teeth and was told that the dog had to pay for the tooth extraction. "What! Teeth cleaning turned into tooth extraction, without asking for our consent, and 17 teeth were extracted in one go."
In this regard, the person in charge of the Lidu Branch of Chengdu Ruipeng Pet Hospital said that there was a notice before cleaning the dog's teeth. The owner's dental cleaning may cause the teeth to become loose, and the loose teeth need to be extracted. However, the person in charge admitted that he was negligent during the tooth extraction process and did not notify the dog owner. He will bear the corresponding responsibility.
↑Pet dog “Coffee” after tooth extraction surgery
The dog’s teeth cleaning turned into tooth extraction, and 17 teeth were pulled out by the hospital in one go
Thanks The lady’s family has a poodle named “Coffee” who is lively, cute and lovable. She treats it like a family member and has lived together for 10 years. At 10 a.m. on August 25, Ms. Xie brought her dog Coffee to Chengdu Ruipeng Pet Hospital for daily teeth cleaning. The doctor told her that teeth cleaning required anesthesia, so she signed an agreement. At the same time, the doctor told me that teeth cleaning may cause loose teeth. If there are loose or bad teeth, they need to be extracted. However, if a tooth needs to be extracted, Ms. Xie will be notified. It costs 450 yuan to extract one tooth. Ms. Xie made it clear and added WeChat.
After 12 noon, there has been no movement in WeChat. It is estimated that more than 2 hours have passed and the teeth should be cleaned. Ms. Xie came to the hospital again and prepared to pick up the dog. However, at this time, the dog Still in the process of cleaning my teeth. Ms. Xie waited patiently at the hospital. At nearly two o'clock in the afternoon, the doctor came out with an iron box containing bloody teeth. He said that the dog had more than a dozen teeth extracted and needed to settle the fee. Seeing this scene, Ms. Xie was shocked, "What! We paid to have our teeth cleaned and extracted, without asking for our consent, and 17 teeth were extracted in one go." Ms. Xie was very puzzled by this and went to the hospital to seek an explanation. , however the hospital did not respond directly.

Except for the two fangs, it was almost “empty” and the owner was worried that the dog would not be able to eat and would be in danger
Then, a Red Star News reporter came The reporter saw the advertisement for the pet hospital involved that said it was a national chain operation with more than 20 branches in Chengdu. Ms. Xie's pet dog is still in the hospital. The dog made a pitiful "hum" sound and opened its mouth. Except for two fangs, it was almost "huh"."Empty words." Ms. Xie showed the reporter the extracted teeth of her pet dog and counted them one by one. There were 17 teeth in total. "Except for four or five that are bad, the other teeth are all white and good. The tooth was extracted by the hospital without any notice. ”
↑The extracted teeth of pet dog “Coffee”
Ms. Regarding the teeth, the doctor said that the dog needed a physical examination and various examinations. We refused and said that it would only cost two to three hundred yuan to clean the dog's teeth. Unexpectedly, something like this happened. The dog had 17 teeth pulled out. How could he still eat? Can he still survive? I have had a dog for 10 years. The hospital is so evil. “Ms. The teeth were pulled out after they were loosened after cleaning, and the work was negligent and the dog owner was not notified
Why were so many of the dog’s teeth pulled out in one go?
Regarding this matter, Chengdu Rui came to the scene to mediate. The person in charge of the Lidu Branch of Peng Pet Hospital said that before cleaning the dog's teeth, the owner was informed that cleaning the teeth may cause the teeth to become loose, and the loose teeth need to be extracted. The reason why these teeth were extracted was because the teeth became loose during the cleaning. However, the person in charge admitted that he was negligent during the tooth extraction process and did not notify the dog owner. He will bear the corresponding responsibility.
The extraction of more than a dozen teeth at once will not harm the 10-year-old dog. Is it? The person in charge explained that dogs have more than 40 teeth in total, and removing only a few dozen will not affect the dog. The dog food can be soaked to soften it, and the dog can eat.
↑The price of tooth extraction at a pet hospital
As for the cost of tooth extraction, the person in charge showed the reporter the prescription recorded on the computer, which showed that the fee ranged from 25 yuan to 360 yuan per tooth depending on the tooth, and the total fee was 2,720 yuan. , not 450 yuan a piece. In this regard, the dog owner said that the hospital told him that it was 450 yuan a piece. The hospital computer records determined that the number of teeth extracted was 16 teeth.
The two parties had a quarrel, and There was a physical conflict, and the dog owner hit the doctor in the hospital out of emotion.
Afterwards, both parties went to the police station to deal with it. After negotiation, the dog owner apologized for hitting the doctor.
Hospital: There were some discrepancies in price communication between the two parties, and the other party beat the doctor
According to the person in charge of the Lidu Branch of Chengdu Ruipeng Pet Hospital, the two parties failed to negotiate that day. Later, the dog owner’s family members arrived at the store. He lost control of his emotions and continued to abuse doctors and interfere with clients' medical treatment. The branch hospital then called the police. Coordination at the police station was fruitless, and the dog owner's family membersThe hospital beat Dr. Zhang (the doctor who extracted the dog's teeth). Dr. Zhang developed dizziness and other adverse reactions, and then the branch hospital called the police again.
The person in charge said that through coordination with the police, the pet owner actually had no objection to the medical results, and the dog is now recovering well. However, there were some deviations in the price communication between the two parties, and the other party beat him emotionally. doctor. On the night when the incident occurred, the pet owner communicated with the branch hospital and reached a mediation agreement, and apologized for hitting the doctor.
The person in charge showed the Red Star News reporter a handwritten apology letter and mediation letter. The apology letter mentioned: “After detailed communication, I realized that the doctor did not respond to my pet’s medical treatment during the treatment. When medical errors occurred, they were all caused by my impulsive personality. The doctor was not at fault. Now, after consensus, I deeply apologize for the harm and adverse impact my fault has caused to the hospital and doctors."
The dog owner: The person who hit the person is his family member, and he has apologized to the doctor who was beaten.
Regarding the matter of beating the doctor and the mediation, the dog owner said that the person who hit the person is his family member. After mediation at the police station, the family apologized to the beaten doctor, paid him 3,000 yuan in compensation, and signed a letter of apology and a mediation letter. The two parties have reconciled. "It is true that they were emotional at the time and took action."
However, regarding the content of the apology letter and the mediation letter, the dog owner said: "The content of the apology letter was provided by the hospital, and we were asked to copy it and sign it." The dog owner explained that if he did not sign the apology letter and If a mediation letter is issued, the family members will face detention for hitting someone.
Red Star News reporter saw from the screenshot provided by the dog owner that a doctor claiming to be from the hospital sent the dog owner a text that was almost the same as the apology letter. At the same time, according to the sender’s WeChat account and avatar, , showing that the person in charge of the Lidu Branch of Chengdu Ruipeng Pet Hospital who contacted the reporter has the same account.
The hospital denied the dog owner's statement, saying that after the employee was beaten, he hoped to handle it in accordance with the law. However, the other party took the initiative to propose a settlement and submitted a mediation letter, apology letter, etc., and in the end it was a matter of negotiation between the two parties. Consistent results.